FAQs

 

How can I manage my subscription?

Simply click the Manage Subscription link in My Account or the confirmation email you would have received when you first purchased your subscription. Here you can manage all your details including your coffee type, frequency, shipping details, pausing or cancelling. Please ensure these are made by Tuesday 5pm.

What does quantity mean at checkout?

This means that you are able to have multiple of the exact same subscription type.

For example, if you are after only an At Home Subscription 2 x 250g [500g] weekly x 1 you will only be receiving 2 x 250g weekly. If you were to x 2, you will be receiving 4 x 250g [1kg] weekly.

I am travelling, can I skip a week?

Of course! We love travelling too! Simply head to Manage Subscription in My Account, from here you may manage your next delivery date.  Please ensure these are made by Tuesday 5pm.

Can I change my subscription?

Yes, you can change the variant (blend, grind etc.) of your subscription and frequency at any time under Manage Subscriptions in My Account. If you want to switch from a P&R At Home Subscription to P&R At Work Subscription (or vice versa) simply cancel the current one and purchase a new subscription.  Please ensure these are made by Tuesday 5pm.

Our office requires invoices, where do I get these?

We have got that covered for you! Every order confirmation email will have a link at the bottom to download your invoice.

Do you grind 1kg bags?

Unfortunately, we currently do not grind our 1kg bags at this point in time. Please email contact@pabloandrustys.com.au to see if our Customer Support team is able to accommodate alternate solutions.

I have received a coupon code, however, it's not working?

Are you a new customer? Your coupon code will only work once you create an account before proceeding to purchase one of our delicious subscriptions. 

I have made a mistake and purchased duplicate subscriptions upon checkout, what do I do?

You are able to change this by heading to My Account and sending an email to contact@pabloandrustys.com.au so our Customer Support team is able to assist you further.

Do you ship to PO Box addresses?

Yes! We are able to ship to PO Box addresses.

My coffee hasn't arrived yet?

Oh no! Keep in mind that we dispatch recurring orders on Wednesdays and every new subscription placed within 24 business hours (excludes NSW Public Holidays). You would have received tracking details in your email from our partnered Courier Company. You are able to lodge an enquiry with them by clicking here as they will be able to further assist you in the location of your parcel. Be sure to quote your tracking number in the form.

I would like to amend my subscription, do you have a cut off time?

Dispatch is made every Wednesday (depending on your chosen frequency). You can make any amendments on existing recurring subscriptions until Tuesday 5pm.

Am I able to have one of each blend in my current subscription?

Unfortunately we are unable to offer you this option at this point in time, however keep your eye out for new changes as we are always listening to your feedback and updating our offerings. 

Can I have multiple addresses on my subscriptions?

Yes! If you have separate active subscriptions, simply click 'Edit' on the bottom right of your active subscription box. Scroll down to edit your address and click save. 

I have a subscription but my email and password isn't recognised?

You would have received an email stating to activate your account. This is so you are able to confirm that it's you and start managing your subscription. If you are having trouble finding your activation email, send contact@pabloandrustys.com.au an email so our friendly Customer Support team can help.

How do I store my coffee?

Make sure that you keep your delicious coffee in an airtight container and in a cool place away from any sunlight.

Can I choose my Single Origin?

Unfortunately, as we always have SO on a rotating schedule, we are unable to offer this option but they will always be delicious!

Can I get my coffee aged/fresh?

Our coffee is on a regular roasting schedule and will always be at almost the same age upon dispatch. We are unable to specifically select roast dates for you.

Other questions? 

Simply email us at contact@pabloandrustys.com.au and our Customer Support team are always happy to help.