FAQs

How do the subscriptions work?

Great question! Simply choose from our options of P&R At Home or P&R At Work Subscriptions and don't forget to choose your frequency and blend. Payments will be taken on Tuesdays (based on your chosen frequency) and will be dispatched on Wednesdays. You will get an email when your coffee is on its way as well as when it has been delivered.

Please keep in mind that our subscription service is on going and does not have an end date or limited duration. If you wish to stop your subscription, you may cancel at any time.

i.e. If you are after only 2 x 250g [500g] fortnightly this will only be a quantity of 1

 

How can I manage my subscription?

Simply click the Manage Subscription link in My Account or the confirmation email you would have received when you first purchased your subscription. Here you can manage all your details including your blend type, frequency, shipping details, or cancelling.

 

I am travelling, can I skip a week?

Of course! We love travelling too! Simply head to Manage Subscription in My Account, from here you may manage your next delivery date.

 

Can I change my subscription?

Yes, you can change the variant (blend, grind etc.) of your subscription and frequency at any time under Manage Subscriptions in My Account. If you want to switch from a P&R At Home Subscription to P&R At Work Subscription (or vice versa) simply cancel the current one and purchase a new subscription.

 

Our office requires invoices, where do I get these?

We have got that covered for you! Every order confirmation email will have a link at the bottom to download your invoice.

 

I have received a coupon code, however, it's not working?

Are you a new customer? Your coupon code will only work once you create an account before proceeding to buy one of our delicious subscriptions. 

 

I have made a mistake and purchased duplicate subscriptions upon checkout, what do I do?

You are able to change this by heading to My Account and sending an email to contact@pabloandrustys.com.au so our Customer Service team is able to assist you further.

 

Do you ship to PO Box Addresses?

At this point in time we currently don't, however, we are always looking for ways to improve our subscription service. Stay tuned!!

 

My coffee hasn't arrived yet?

Oh no! Keep in mind that we dispatch on Wednesdays. You would have received tracking details in your email from our courier company Sendle. You are able to lodge an enquiry with them by clicking here as they will be able to further assist you in the location of your parcel. Be sure to quote your tracking number in the form.

 

I would like to amend my subscription, do you have a cut off time?

Dispatch is made every Wednesday (dependant on your frequency). You can make any amendments until Monday 6pm. 

 

Other questions? 

Simply email us at contact@pabloandrustys.com.au and our customer service team are always happy to help.